We use Luqra as our payment processor and operate under their Luqra Terms of Use.
1. Payment Processing Services
Luqra provides secure, efficient payment processing solutions for businesses and individuals.
- We support multiple payment methods and currencies.
- All transactions are processed through secure, encrypted channels.
2. Account Registration
To use our payment processing services, you must:
- Provide accurate and complete information during registration.
- Maintain the confidentiality of your account credentials.
- Verify your identity as part of our Know Your Customer (KYC) procedures.
3. Transaction Fees
Luqra charges transparent fees for payment processing:
- Fees are calculated based on transaction type and volume.
- Current fee structures are available on our pricing page.
- Fees may be deducted directly from transaction amounts.
4. Fund Holds and Restrictions
We may place holds on funds or restrict transactions for the following reasons:
- Suspected fraudulent activity
- Violation of our terms of service
- Compliance with legal or regulatory requirements
5. Refund and Chargeback Policy
Refund and chargeback processes are governed by:
- Merchant agreement terms
- Payment network regulations
- Timely notification and documentation requirements
6. Privacy and Data Protection
We are committed to protecting your financial and personal information:
- Compliance with international data protection regulations
- Encryption of sensitive financial data
- Limited data access and strict internal controls
7. Dispute Resolution
In case of disputes or concerns, please contact us:
We aim to resolve issues promptly and fairly. Unresolved disputes may be subject to arbitration in accordance with our dispute resolution procedures.
8. Changes to Terms
Luqra reserves the right to modify these terms. We will notify users of significant changes via email or through our platform. Continued use of our services constitutes acceptance of updated terms.
9. Termination of Services
We may terminate or suspend services at our discretion, including but not limited to:
- Breach of terms of service
- Suspected illegal activities
- Repeated violations of our policies
10. Governing Law
These terms are governed by the laws of the jurisdiction where Luqra is registered, without regard to conflict of law principles.