Refunds are available for services not rendered, with a 30-day window for refund requests. Full refunds are issued if services have not started, and partial refunds are calculated based on the progress of work completed.
To request a refund, please email us at support@elitesourcingcompany.com.
Privacy Policy
Last Updated: April 16, 2025
Elite Sourcing ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and disclose information when you use our website https://elitesourcingcompany.com, services, or interact with us through our partnership with Luqra, a payment processing provider. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide, improve, and manage our services. The types of information we collect include:
Personal Information: When you make a purchase or create an account, we may collect your name, email address, billing address, shipping address, phone number, and payment information (e.g., credit card details, processed securely via Luqra).
Automatically Collected Information: When you visit our website, we may collect your IP address, browser type, device information, operating system, and usage data (e.g., pages visited, time spent on the site) through cookies or similar technologies.
Communication Information: If you contact us or opt into user-to-user communication features, we may collect the content of your messages or feedback.
Third-Party Information: If you connect third-party services (e.g., social media or email accounts) to our platform, we may receive information from those services, subject to their privacy policies.
We do not knowingly collect personal information from children under 18. If we learn such data has been collected, we will deactivate the account and delete the data promptly. Contact us at [Your Contact Email] if you believe we have collected data from a minor.
2. How We Use Your Information
We use your information for the following purposes, in alignment with Luqra's practices:
To Process Transactions: To fulfill and manage orders, payments, returns, and exchanges through Luqra's payment processing services.
To Provide Services: To enable user-to-user communications, customize your experience, and ensure the functionality of our website.
To Communicate: To send you order confirmations, respond to inquiries, request feedback, or notify you about changes to our terms, policies, or services.
For Marketing: With your consent, we may send promotional emails about our products or services. You can opt out at any time (see Section 6).
To Ensure Security: To detect and prevent fraud, manage chargebacks, and comply with Payment Card Industry Data Security Standards (PCI DSS), as required by Luqra.
To Comply with Legal Obligations: To meet regulatory requirements, such as tax reporting or data protection laws.
3. How We Share Your Information
We may share your information as follows, consistent with Luqra's policies:
With Luqra: We share payment-related information (e.g., cardholder data) with Luqra to process transactions, prevent fraud, and manage chargebacks. Luqra's handling of your data is governed by their Privacy Policy.
With Service Providers: We may share data with third-party vendors (e.g., hosting providers, analytics tools) who assist us in operating our website and services, provided they agree to protect your data.
With Legal Authorities: We may disclose information to comply with applicable laws, respond to legal requests, or protect our rights, users, or others.
In Business Transfers: If our business is sold or merged, your information may be transferred to the new owners, with notice provided as required.
We do not sell your personal data to third parties for targeted advertising or profiling, except as disclosed in this policy and with your consent where required.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website usage, and deliver personalized content. You can manage cookie preferences through your browser settings, but disabling cookies may limit website functionality. For more details, see our Cookie Policy https://www.luqra.com/privacy-policy/.
5. Data Security
We implement industry-standard security measures, including SSL encryption and PCI DSS compliance, to protect your information. However, no online transmission is 100% secure, and you share information at your own risk. Luqra also employs advanced fraud protection to secure payment transactions (https://www.luqra.com).
6. Your Privacy Rights
Depending on your jurisdiction (e.g., under CCPA, GDPR, or Colorado Privacy Act), you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal retention obligations.
Opt-Out: Opt out of marketing communications or data sharing for targeted advertising.
Withdraw Consent: Withdraw consent for data processing where applicable.
To exercise these rights, contact us at support@elitesourcingcompany.com or visit https://elitesourcingcompany.com/contact. We will respond within the timeframes required by law. If you have a complaint about our data handling, you may contact us or your local data protection authority.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., Luqra's website). We are not responsible for their privacy practices. Review their policies before sharing information.
8. International Data Transfers
Your information may be processed in the United States or other countries where our servers or Luqra's servers are located. By using our services, you consent to such transfers, subject to applicable data protection laws.
9. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email, our website, or other means. Changes take effect upon posting unless otherwise stated.
10. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Email: support@elitesourcingcompany.com
Website: https://elitesourcingcompany.com/contact
Phone: +12259398462
By using our services, clients agree to provide accurate information, make payments as outlined (upfront or upon service completion), and contact us first for dispute resolution. These terms are designed to protect both parties and ensure streamlined service delivery.
If you have any questions regarding these terms, please contact us support@elitesourcingcompany.com.