Our return policy is designed to be clear, customer-friendly, and compliant with Stripe's guidelines for transparency and dispute prevention.
Refunds are available only for services that have not been fully delivered. If a client cancels a service before completion, a partial refund may be issued based on the work completed at the time of cancellation. No refunds will be provided once a service is fully rendered.
Clients must request a refund within 30 days of the initial payment. Requests submitted after this 30-day window will not be eligible for a refund.
To initiate a refund, clients must email us at support@elite-sourcewholesale.com with the following details: Full name, Service purchased, Date of payment, Reason for the refund request. We will review the request and respond within 5 business days.
Full Refunds: Available if the service has not yet started.
Partial Refunds: Issued if the service is partially completed, proportional to the work done (e.g., if 50% of the service is complete, 50% of the payment may be refunded).
No Refunds: Applicable once the service is fully delivered or if the refund request falls outside the 30-day window.
Clients may cancel a service at any time by contacting us via email. Refunds, if applicable, will be adjusted based on the extent of service already provided.
At our discretion, we may offer service credits or exchanges for future services in lieu of a monetary refund, depending on the circumstances.
As a service-based business, we do not charge restocking fees.
Refunds will be issued to the original payment method (e.g., credit card or bank account). Processing times may take 5-10 business days, depending on the client's payment provider.
We encourage clients to contact us directly at elite-sourcewholesale.com to resolve any issues before initiating a chargeback or dispute with their payment provider. Our team is committed to addressing concerns promptly and fairly.